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Junge Frau mit ihrem Handy neben einem EOS Teammitglied mit Kopfhörern und zwei Frauen, die miteinander sprechen.
Innovation & Trends Corporate Responsibility

Plain language: Improving communication with consumers
Feb 25, 2025
3 min.
Plain language helps companies and consumers alike. In this interview, an expert in the field explains why that is so and why it is especially important in the debt collection segment.
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Faires Inkasso: Ein männlicher Schuldner mittleren Alters in olivfarbener Jacke blickt besorgt aus dem Fenster.
Receivables Management Corporate Responsibility

Fair debt collection: The person behind the debt.
Feb 15, 2025
4 min.
The central question in responsible debt collection is: How do we handle debtors? As EOS demonstrates, there is more than one good answer to this question.
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Marwin Ramcke, CEO, steht mit blauem Anzug und der rechten Hand in der Hosentasche in einem hellen Raum.
Financial Investor Corporate Responsibility

Interview: EOS Board on the 2023/24 financial year
Aug 7, 2024
7 min.
The EOS Board on the 2023/24 financial year: How business has developed in the regions, why sustainability remains a key focus area, and how EOS is optimally prepared for the future.
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ESG: EOS hat eine klare Agenda für umweltbewusstes und soziales Handeln. Expert*innen für Corporate Responsibility sorgen in den Landesgesellschaften für die Umsetzung der Strategie.
Innovation & Trends Corporate Responsibility

ESG experts promoting sustainability at EOS internationally
Jul 31, 2024
4 min.
Commitment to strategy: Sustainability is becoming a success factor for financial companies. ESG experts at EOS are driving environmentally conscious and socially responsible action internationally.
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Innovationswettbewerb: Das Gewinnerteam stellte eine Künstliche Intelligenz (KI) vor, die eigenständig Callcenter-Anrufe entgegennehmen und abgeben kann.
Innovation & Trends Digitalization

Innovation contest: When employees shape the future with AI
Jul 10, 2024
3 min.
Now for the third time, EOS was calling on its employees to take part in the innovation contest. The goal: promoting international collaboration and enhancing performance.
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Unbesicherte Forderungen: Eine Grafik zeigt zwei Personen, die gemeinsam eine Rechnung betrachten.
Debt Purchase Unsecured receivables

Unsecured receivables: How EOS stabilizes companies.
May 27, 2024
3 min.
Whether they are a bank, energy utility, telecoms or e-commerce firm, EOS helps businesses from a wide range of sectors to reliably plan ahead by purchasing their unsecured receivables.
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Appliance, Device, Electrical-Device, Adult, Female, Text, Woman, Person, Mobile-Phone, Washer
Digitalization Receivables Management

New payment options with the EOS service portal
Apr 22, 2024
2 min.
With the EOS Service Portal, EOS Switzerland offers debtors a new platform for paying debt collection claims.
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Porträtfoto von Stephan Ohlmeyer, Mitglied im EOS Board, und Jan Ottenbreit, Head of Division Central Europe.
Debt Purchase Unsecured receivables

New EOS region Central Europe: “We’re creating openness to new goals”
Mar 28, 2024
3 min.
Better knowledge transfer and greater openness to new business areas are what EOS aims to achieve with the new Central Europe region.
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Andreas Hasler, Managing Director EOS Switzerland
Business Figures

Swissness bleibt unser Treiber
Mar 20, 2024
2 min.
EOS Schweiz blickt auf ein erfolgreiches Geschäftsjahr zurück. CEO Andreas Hasler spricht über die Erfolgsfaktoren und worauf er besonders stolz ist.
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Illustration mit einer Frau die vorm Computer sitzt und einen Roboter anguckt.
Receivables Management Innovation & Trends

RPA: Improving quality with software robots at EOS
Feb 27, 2024
2 min.
“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
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Der Cybersicherheitsexperte Janusch Skubatz, Chief Information Security Officer der EOS Gruppe, mit braunem Haar und weißem Hemd
Data Analytics Innovation & Trends

Not sure about generative AI? The balance between innovation and risk.
Feb 16, 2024
4 min.
Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.
Learn more
Eine Studie zeigt: Potentiale von KI in Risk & Finance noch ungenutzt.
Data Analytics Innovation & Trends

Survey reveals: AI potential not being exploited in risk and finance.
Nov 27, 2023
2 min.
A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.
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Regulation

Data protection: More legislation and rights in Switzerland
Aug 31, 2023
2 min.
The revised Swiss Data Protection Act brings expanded data subject rights and clearer regulation of data transfer to third parties as of September 1, 2023.
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Ein Foto zeigt ein heruntergekommenes Gebäude im kroatischen Režanci. Ein „Stranded Asset“, das EOS Kroatien dem Markt zurück führt.

Stranded assets: EOS creates solutions for unusable real estate.
Jul 26, 2023
2 min.
The number of unusable properties is growing, partly as a result of increasing requirements for sustainability. EOS is developing new areas of expertise to bring stranded assets like these back onto the market.
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Ein Gruppenfoto zeigt die EOS Geschäftsführer (v.l.n.r.) Andreas Kropp (Deutschland), Justus Hecking-Veltman (Finanzen), Marwin Ramcke (Vorsitzender der Geschäftsführung), Carsten Tidow (Osteuropa) und Dr. Andreas Witzig (Westeuropa).

2022/23 fiscal year: The Board of the EOS Group takes stock.
Jul 26, 2023
4 min.
In this interview, the members of the Board of the EOS Group talk about the positive developments in fiscal 2022/23, employees, diversity, and the responsibility of debt collection companies.
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Cyber Security hat für EOS höchste Priorität. Dafür baut das Unternehmen einen internationalen Schutzschirm auf.

EOS Group relies on cutting-edge technology for data protection.
Jul 26, 2023
2 min.
Using cutting-edge technology, EOS protects the data of customers and consumers from attacks by criminals. The new cyber-shield “Iron EOS” makes this an even faster and more efficient process.
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Mitarbeiter*innen fördern. Ein Foto zeigt eine Frau und einen Mann bei einem entspannt wirkenden Gespräch in einer Aufenthaltsfläche – als Symbolbild für eine Unternehmenskultur, in der Mitarbeiter*innen selbstbestimmt handeln.

Empowerment: How EOS attracts and retains employees.
Jul 26, 2023
3 min.
Supporting and encouraging people ensures growth: EOS has created numerous programs that enable employees to grow both personally and professionally.
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Ein Porträtfoto zeigt Cristi Musat, Managing Director EOS International BVG und „Kopf“ des Projekts Kollecto+

Debt collection software: More efficiency thanks to standardized system.
Jul 26, 2023
2 min.
In the Kollecto+ collection system, all EOS companies pool their knowledge and experience, and in doing so improve the efficiency of the entire Group.
Learn more
A graphic shows several people communicating with each other through email, conversations, and letters.
Corporate Responsibility

How EOS makes debt collection responsible and fair.
Jul 26, 2023
3 min.
EOS stands for fair and respectful receivables management. The debt collection company accomplishes this with technology that simplifies processes for consumers and with trained staff.
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Ein Foto zeigt Hände, die Figuren von Schüler*innen auf einem Spielfeld bewegen. Darunter steht der Text: Finanzbildung: Wer früh den richtigen Umgang mit Geld erlernt, ist später besser vor Überschuldung geschützt.
Corporate Responsibility

Financial literacy: How EOS is committed to improving financial skills.
Jul 26, 2023
4 min.
A lack of financial education can accelerate the path to excessive personal debt, especially among young people. With its debt collection expertise, EOS supports financial literacy programs that aim to counter such developments.
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Eine Fotomontage zeigt ein Auto, das auf der rechten Spur einer asphaltierten Straße durch eine grüne, weite Landschaft in Richtung Sonnenuntergang fährt. Auf der entgegenkommenden Spur ist der Asphalt vollständig abgetragen.

International debt collection: EOS handles receivables management globally for Hertz.
Jul 24, 2023
3 min.
Cross-border receivables present both logistical and legal challenges. Car rental company Hertz relies on the expertise of EOS for its international debt collection.
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Eine Illustration zeigt einen Mann und eine Frau in Businesskleidung, die einander die Hände schütteln. Im Hintergrund ist eine Weltkugel mit mehreren Ortsmarken zu sehen – und eine stilisierte Gewinn- und Verlustrechnung.

International debt collection: How EOS processes receivables worldwide.
Jul 17, 2023
3 min.
EOS is active in 180 countries with its own companies or selected partners. Banks that regularly sell cross-border debts to EOS also profit from this network.
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Eine Grafik illustriert die finanzielle Verunsicherung von Frauen angesichts der Krise: Eine Frau mit Taschenrechner schaut auf eine Rechnung und fasst sich besorgt an den Kopf.

Study: Is money still ‘men’s business’?
Apr 5, 2023
3 min.
Who saves more, who makes decisions more confidently, and who has greater financial reserves? An EOS study reveals how differently men and women handle financial issues – and suggests possible reasons.
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Andreas Hasler, Managing Director EOS Switzerland

EOS Switzerland: Success based on «Swissness»
Mar 29, 2023
5 min.
EOS Switzerland looks back on a successful business year. CEO Andreas Hasler talks about the success factors and about what he is particularly proud of.
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Debt in Europe due to inflation: consumers having to tighten purse strings.

Study: One in five people is taking on debt as a result of inflation
Mar 14, 2023
4 min.
How have rising prices affected the financial situation of consumers? An EOS study reveals that many people have had to take on debt to compensate for inflation.
Learn more
Schulden in Europa durch Inflation: Das Geld der Verbraucher verfliegt.

Survey reveals: Young people want more financial education.
Mar 14, 2023
4 min.
Do you think young people have no desire to deal with their own finances? As a recent survey shows, this is certainly not the case. The level of interest is great – as are their fears for the future.
Learn more
Andreas Kropp, Mitglied des EOS Boards und verantwortlich für die Region Deutschland<br/>Geschäftsführer EOS Deutschland lächelt freundlich.

EOS appreciates centralization of debt collection supervision.
Feb 15, 2023
1 min.
Decided by the German Bundestag and a very pleasing step forward for the debt collection industry.
Learn more
Inflation auf Rekordniveau gefährdet Unternehmen: Eine ansteigende Kurve.

Record inflation threatens companies.
Nov 16, 2022
3 min.
Record inflation and rising energy prices threaten the purchasing power of companies and their ability to invest: Here is how you can mitigate the effects.
Learn more
Vertreter:innen der Branche beraten sich über die Zukunft des Inkasso.

For fair debt collection: EOS engaging in associations
Oct 24, 2022
4 min.
EOS has joined forces with other debt collection service providers to form associations. Their aim: to provide a standardized framework of action for the industry that treats everyone involved fairly.
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EOS Studie Europäische Zahlungsgewohnheiten: Die Zeichnung eines Mannes inmitten von Fragezeichen und einem Blitz illustriert, dass Unternehmen angesichts sinkender Zahlungsmoral neue Wege im Forderungsmanagement finden müssen.

EOS survey: Poor payment practices are putting European companies at risk
Oct 5, 2022
4 min.
Many European companies are concerned about their survival, as a growing number of consumers and business customers are paying outstanding invoices late or not at all.
Learn more
EOS Studie Europäische Zahlungsgewohnheiten: Die Grafik zeigt, dass die Pandemie im Forderungsmanagement für Unternehmen in Gesamteuropa 31 Prozent an zusätzlichem Aufwand verursacht hat, in Westeuropa sind es 30 Prozent, in Osteuropa 34 Prozent.

Survey: Firms missing out on pandemic-related digital boost in receivables management

Oct 5, 2022
3 min.
Survey reveals that companies have failed to digitalize their receivables management during the pandemic. What companies should do now to counter poor payment practices and repayment rates.
Learn more
Finanzbildung ist Verantwortung: Mädchen sitzt am Laptop und nimmt an Online-Unterricht teil.

How EOS is committed to a debt-free world.
Aug 8, 2022
5 min.
In order to curb excessive personal debt, EOS is taking responsibility and is committed to improving financial literacy in society.
Learn more
EOS im UN Global Compact: Alisha Kumar und Sibylle Weingart kümmern sich bei EOS um das Thema Corporate Responsibility.

EOS in the UN Global Compact: Taking CR to the next level.
Jul 20, 2022
6 min.
Joining the UN Global Compact is helping EOS to devise a strategy for its corporate social responsibility. How can the goals of the initiative be applied to your own business?
Learn more
Technology highlights of the EOS Group: overview of all trends.

From analytics to security tools: The tech highlights of the EOS Group.
Jul 20, 2022
3 min.
Year after year, EOS invests in new technological trends. Four examples show how EOS clients, and consumers, can now benefit from these technologies.
Learn more
EOS Geschäftsbericht 2021/22: Besicherter Forderungskauf bei EOS

Interview: “The secured receivables market is all about relationships”
Jul 20, 2022
6 min.
EOS has greatly expanded its expertise in the processing of non-performing secured loans in recent years. Experts from two EOS countries share their experiences and provide insights into two very different markets.
Learn more
Das ist die neue Marke EOS: Marwin Ramcke präsentiert sich und das neue EOS Logo.
Innovation & Trends

The new EOS brand: Pioneering and more dynamic and digital.  
Mar 1, 2022
3 min.
In this interview, CEO Marwin Ramcke talks about the mindset behind the brand and what it means for the company’s business partners.
Learn more
Portrait von Marwin Ramcke,Geschäftsführer der EOS Group und zuständig für Osteuropa.

Interview with new EOS CEO Ramcke: “We are going to set new benchmarks.”
Feb 1, 2022
4 min.
Marwin Ramcke leads the EOS Group as new CEO. In this interview he reveals his plans for the future and discusses the challenges he sees managers facing today.
Learn more
bubble, heart

EOS Chatbot Survey: How employees and customers profit from AI
Nov 9, 2021
4 min.
Chatbots relieve employees of simple tasks – giving them more time for more complex customer issues and increasing their satisfaction.
Learn more
envelope, alarm, push-button, switch, clock

EOS 2021 Chatbot Survey: Two of three companies use bots.
Nov 9, 2021
5 min.
Nearly two thirds of European companies are already using chatbots – and this number is growing. But they are still leaving a lot of potential untapped.
Learn more
EU-Aktionsplan NPL: Freda Stockfleth, Senior Vice President Corporate Legal and Public Affairs bei EOS

EU Action Plan: Will it accelerate NPL reduction and prevent a financial crisis?
Nov 1, 2021
4 min.
The EU has issued an action plan to reduce NPLs. In this interview, Freda Stockfleth explains what measures the EU has devised and the potential positive and negative effects for everyone involved.
Learn more
Fertigstellung von Bauruinen: EOS bringt verschuldete Immobilien wieder zurück in den Kreislauf.

EOS is bringing debt-ridden properties back into the economic cycle
Oct 29, 2021
4 min.
In many cities around the world, buildings are lying empty and falling into disrepair. EOS is making sure that these properties can be used again. It’s a win-win scenario!
Learn more
Auslandsinkasso

International debt collection at EOS: Globally connected in COVID-19 crisis.
Sep 27, 2021
3 min.
The COVID-19 pandemic has made international debt collection even more challenging. The EOS partner network is a reliable point of contact during the crisis too – thanks also to an efficient IT platform.
Learn more

End of the Corona boom in e-commerce

The boom in e-commerce as a result of Corona measures is over, shows the current ZHAW online retailer survey. The biggest challenges in e-commerce currently lie in the increased competition and bottlenecks in personnel. Artificial intelligence, however, offers numerous opportunities.
Zu den Befragungsergebnissen
Illustration of different communication channels such as mail or telephone.

What are you looking for?

Annual and Sustainability Report 2023/24

Very good results in challenging times: In its 50th anniversary year, the EOS Group looks back on a demanding and successful financial year 2023/24. All key figures, business highlights and exciting throwbacks to 50 years of EOS as well as achievements and highlights of the EOS Group's commitment to its social, societal and environmental responsibility can be found in this year's annual and sustainability report.
Read the whole report
2023/24

EOS Studies - This is knowledge.

Knowing what moves the economy and society: That is our claim for the market and consumer studies of EOS. Our studies, which we produce together with renowned market research institutes, offer exciting facts about customer payment behavior, payment methods, digitalization and the benefits of data. 
To our study overview
Illustaration eines Kopfes, der von verschiedenen Menschen mit Wissen gefüllt wird.

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Basil Schneuwly, Head of Marketing & Communication, EOS Switzerland

Basil Schneuwly

Head of Marketing & Communication


Phone: + 41 58 411 73 03

b.schneuwly@eos-schweiz.com