Your questions.
Our answers.

That's simple. The fastest and most popular way is the one-off payment. You can pay your bill at once. Or by instalments. To find an instalment plan that suits your situation please get in touch. Together we'll find a solution that suits both sides.

One-off payment.
Grab our letter, look up the claim number and get in touch.

By instalments.
Grab our letter, look up the claim number and get in touch. Thanks.

No. Your original creditor has asked us to help. You'll still find their name on our letter too. But they want us to manage the payments. That's the only chance to keep things streamlined and simple. Please get in touch with us. Thanks.

Please don't. Most people do because it's an unfamiliar and uncomfortable situation. No need to worry. We can help you through this. We've done it a million times. And we'll take the time you need to answer all your questions. One of them we can answer right now: what if you ignore the whole thing? Well, the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, the creditor has the right to take legal action. And that means lawyers get involved. They get a title – that's something like a court decision – that says you have to pay, and how much. All the court costs will be added to the bill or open amount.

The good thing is: you can ignore all that if you don't ignore us. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help. 

Well, let's start with the bad news: you'll probably pay more in the end.
Here's why: you got a product or service from someone, but you did or could not pay the bill. Or maybe you just forgot. That's human. We all forget things from time to time. That's why that someone asked you again to pay the bill. And you didn't. Again. Now that someone has asked us for help, which is why you got a reminder from us. And we'll remind you a couple more times. That's your chance to settle the claim before the court gets involved. If you don't, please keep this in mind: the longer the process, the higher the costs. And you might ignore our letters, emails and calls – but if we run out of options, EOS has the right to take legal action. You get a title – that's something like a court decision – that says you have to pay, and how much. All the court costs will be added to the bill.

Let's end with the good news: as you may have noticed, we have taken a lot of effort to explain the process to you, step by step. And we'll take even more time to talk you through all the options by phone or in person at our offices. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help. 

Don't worry: we'll find a solution. Promise. It's our job to free you from your debts. And we've helped millions of debtors already. Not with one-size-fits-all solutions, but tailored ones. For example: if you can't pay the full amount straight away, we'll split it into instalments that suit you. And no matter how small the first instalment is, it's a start. A start towards a future that frees you from the burden of your debts. A start that feels good and makes you feel better, one step at a time. Just talk to us: we're real people who are happy to help. And this help won't cost you a cent. Just get in touch. 

Okay, then our letter, email or text message may have taken you by surprise. Sorry for that. We wrote to you because you bought something from someone and didn't pay the bill. Maybe you just forgot. Now that someone has asked us to help. That's why our name is on the letter. But you'll find the name of the original creditor on our letter too. Just have a look. If you remember your purchase, check your bank account. Maybe something went wrong with the payment. Then check with us. We can run you through the payment options. Please get in touch. Thanks. 

Great. That's good news. Maybe the payment hasn't reached us yet, or maybe something else went wrong somewhere. Sorry for that. Let's double-check it together. Please get in touch to make sure that we are on the same page. After this check, you'll get a confirmation of your payment. This is the final proof that your debt has been written off. Then that's it. Thanks for your help and time.

Oh no! We're sorry for that. Please get in touch with us so that we can stop sending letters to the wrong address.

Okay. Sometimes things go wrong. And that's a pain for everyone involved. Let's find out where things went wrong together. Please get in touch to let us know that the claim isn't correct. That's important because right now, we don't know. And you'll probably get more unnecessary letters, emails or phone calls. On the other hand, if the claim isn't a mistake, you might face extra charges because at some point the court will get involved. And that's unnecessary too. Please get in touch; we'll look into the matter and make everything right again. Thanks.

Yes. We're a global player with lots of certificates, experience and years in business. Just browse this site or the web. Or get in touch however you like: write an email, call us or visit our offices. Well, that's all the proof we can think of right know. Did it help? If you are still unsure, you can turn to a debtor's advisory centre for help.  

Sure. Sometimes things go wrong. Sorry for that. Let's find out what went wrong together. Just get in touch however you like: write an email or a letter, call us, visit our offices, or use the message form. Thanks.

Until the legal amendment of the “debt enforcement and bankruptcy act” in 1997, entries in the debt collection register were on no account ever deleted. This meant that unjustified or paid-for collection enforcements always remained accessible in the register. Following the amendment, it is now possible to have entries deleted in justifiable cases. The deletion must however be applied for by the crditor or through a debt collection agency.

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