At EOS partner company Svea Finans, a debt collection service provider in Norway, customer service personnel are working with an AI system that helps them make the right decisions when talking to defaulting payers.
Developing one’s own AI solutions requires more than just a good idea and the necessary funds. Rather, three important attributes are needed.
If you take a closer look, you will see that in most cases, artificial intelligence is still in its infancy. But what actually differentiates weak AI from strong AI?
EOS Group national subsidiaries use the knowledge platform to become collectively smarter. The analytics platform will become the AI ‘super brain’ of the EOS Group.
How and where do I best address my customers? New AI systems are determining this using insights from behavioral economics. What are the consequences for business?
AI systems can provide a digital coach that supports every phone call in the call center and analyzes conversations. But are both parties more satisfied at the end of the call?
Artificial intelligence (AI) will not do away with a lot of jobs but make them more interesting by taking over routine tasks. The key to success: clean databases.
A robot as a colleague? Even though Pacioli is not quite as tangible, the results from the software certainly are. What robotic process automation is all about and how it can reduce a team’s workload.
The problem with buzzwords like “AI” and “analytics” is that everyone has a different understanding of them. The new EOS Center of Analytics Academy is building a common knowledge base – across national borders.