You can learn all about the most important figures and developments of the EOS Group.
2021202120212021
2022202220222022
01
This is EOS
Here you will find the most important figures for the EOS Group and video statements by the entire Board of Directors.
EOS – your expert in receivables management
The EOS Group is a leading international, technology-driven expert in receivables management with more than 6,000 employees in 24 countries. For more than 45 years we have helped companies with our operational expertise so they can focus on their core business. Our clients work in many different sectors, such as banking, energy utilities, real estate, mobility, insurance, telecommunications and e-commerce.
The fiscal 2021/22 in brief
in annual revenue
was generated by EOS Consolidated in fiscal 2021/22. That is an increase of 1.6 percent over prior year.
EUR million
0
EBITDA
in Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA), a slight decline compared to prior year.
EUR million
282.5
was the investment volume.
EOS Consolidated increased investments in receivables and real estate by EUR 134.3 million.
EUR million
668.6
serve some 20,000 customers throughout the world.
employees
6,252
The EOS Group is represented in 24 countries.
countries
24
Stable development in turbulent times
The EOS Group looks back on a solid fiscal year 2021/22. EOS wrapped up the business year with a slight revenue increase despite pandemic-related restrictions, planning uncertainty and a tense competitive environment.
‘Our good result reflects the personal commitment of our great employees as well as the great trust of our customers. We will continue to inspire in the future.’
Andreas Hasler
Managing Director, EOS Switzerland AG
The five members of the Board of Directors draw a positive resume and look back on the highlights of the financial year:
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AcceptMarwin Ramcke on the developments in the EOS Group
Hide detailsMarwin Ramcke on the developments in the EOS Group
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AcceptJustus Hecking-Veltman on the financial situation of the EOS Group
Hide detailsJustus Hecking-Veltman on the financial situation of the EOS Group
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AcceptCarsten Tidow on the financial year in Eastern Europe
Hide detailsCarsten Tidow on the financial year in Eastern Europe
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AcceptAndreas Kropp reviews the results for Germany
Hide detailsAndreas Kropp reviews the results for Germany
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AcceptDr. Andreas Witzig on the developments in Western Europe
Hide detailsDr. Andreas Witzig on the developments in Western Europe
‘We owe our success to our more than 6,000 employees, who make EOS more dynamic and more digital every day.’
Marwin Ramcke
CEO of the EOS Group
‘Diversifying risk makes us a stable partner for our clients over the long term. Plus, by expanding our analytical data pool, we achieve greater efficiency through improved control.’
Justus Hecking-Veltman
CFO of the EOS Group
‘We will become even more active in the NPL market – especially with secured debts.’
Dr. Andreas Witzig
Member of the EOS Group’s Board of Directors responsible for Western Europe
‘Behind innovations there are always people. That’s why it’s important for us to network even more.’
Carsten Tidow
Member of the EOS Group’s Board of Directors responsible for Eastern Europe
‘We are constantly improving in such areas as data analytics, intelligent software and agile working.’
Andreas Kropp
Member of the EOS Group’s Board of Directors responsible for Germany
02
The 2021/22 fiscal year
How did revenue and earnings develop? The financial performance of EOS Consolidated is described here.
Insights into the financial year: A comparison of revenue and earnings
After a slight decline in the previous year, EOS recorded a surge of 1.6 percent in total revenue in the 2021/22 fiscal year. The Group experienced growth especially in Eastern and Western Europe. For the first time, Germany was not the region with the highest revenue.
In the financial year 2021/22, the revenue of EOS Consolidated remained at a high level, confirming the strong operational performance of the past few years. The successful handling of portfolios purchased in previous years boosted revenues again in the past financial year. However, precautionary accounting measures due to the war in Ukraine had a dampening effect. For this reason, Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) declined slightly.
Year-on-year revenue
Figures in MEUR
813.7
2018/19
853.1
2019/20
792.5
2020/21
804.9
2021/22
Earnings development (EBITDA)
Figures in MEUR
283.6
2018/19
343.4
2019/20
312.4
2020/21
282.5
2021/22
Consolidated revenue by region 2021/22
The share of consolidated revenue generated by Eastern and Western Europe continues to grow. Despite a slight five percent decline, Germany remains one of the strongest performing regions within the EOS Group. The decline in revenue is primarily a consequence of the fierce competition in the NPL market. The steepest decline was recorded for the North American market, which can be attributed to the divestment of the North American subsidiaries during the year.
Figures in MEUR
804.9
Eastern Europe
280.1
Germany
274.8
Western Europe
225.6
North America
24.3
Petra Scharner-Wolff: “EOS has established itself as a fixture of the Otto Group.”
Having evolved from the dunning division of OTTO, EOS is now one of the focus companies of the Otto Group. Petra Scharner-Wolff, Member of the Board of Directors of the Otto Group, explains the mutual benefits for both groups of companies in this video interview.
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In the financial year 2021/22, consolidated revenue increased by 1.6 percent to EUR 804.9 million, which was slightly above prior year (EUR 792.5 million). With an increase of 12.2 percent, the companies in Eastern Europe recorded the steepest climb, followed by Western Europe with an increase of 9 percent.
Revenue in Germany declined slightly, but remained high at EUR 274.8 million. Results in North America reflect the divestment of the subsidiaries that took place during the year. Revenue in that market was significantly below the previous year’s level.
2021/22
2020/21
Change over prior year in %
Eastern Europe
280,148
249,719
+12.2
Germany
274,809
289,124
–5.0
Western Europe
225,644
207,104
+9.0
North America
24,276
46,575
–47.9
EOS Consolidated
804,877
792,522
+1.6
Income statement
Summary in EUR thousand
In the fiscal year 2021/22 EOS Consolidated achieved EBITDA in the amount of EUR 282.5 million (previous year: EUR 312.4 million). Compared to prior year, revenue climbed by EUR 12.4 million as a result of economic recovery that followed the first year of the pandemic. Measured against revenue and disregarding precautionary accounting measures, other operating expenses increased proportionately by 9.4 percent, or EUR 23.3 million. Other operating income and in-house work (debt collection software) capitalized with an effect on income were at the same level as in the previous year.
2021/22
2020/21
Revenue
804,877
792,522
Total operating income
815,215
804,003
Earnings before Interest, Taxes, Depreciation, and Amortization (EBITDA)
282,453
312,406
Earnings Before Tax (EBT)
228,544
253,805
Net income
201,236
223,822
Assets situation
In EUR thousand
Total assets of EOS Consolidated climbed by 4.7 percent to EUR 2.4 billion compared to the previous year. Among other factors, the increase can be attributed to the purchased portfolio of receivables and real estate*, which, due to the higher total investments in the financial year, climbed to EUR 2.0 billion. Purchased portfolios account for 75.4 percent and real estate in inventories for 7.8 percent of total assets.
*Financial presentation
2/28/2022
in %
2/28/2021
in %
Fixed assets
209,498
8.8
234,620
10.3
Purchased receivables and real estate in inventories*
1,989,455
83.2
1,898,522
83.1
Receivables
29,949
1.3
60,964
2.7
Cash and cash equivalents
105,455
4.4
50,211
2.2
Other assets
56,457
2.4
39,161
1.7
Total assets
2,390,815
100
2,283,478
100
Equity and financing
In EUR thousand
In the past financial year, total financing increased by EUR 107.3 million to EUR 2.4 billion compared to previous year. The company’s equity increased to EUR 895.7 million, due in part to a partial profit retention from the previous year’s result. Thus, the equity-to-assets ratio increased further to 37.5 percent (previous year: 35.1 percent), which, relatively speaking, constitutes a very high level for a financial services provider. EOS Consolidated satisfies its refinancing needs with loans from banks and the parent company. The majority of this financing continues to have short-term maturity, which increased from 71 to 74 percent of debt financing compared to the previous year.
(For accounting reasons tables and text may contain rounding differences.)
2/28/2022
in %
2/28/2021
in %
Equity
895,726
37.5
802,131
35.1
Provisions
84,218
3.5
100,355
4.4
Liabilities with banks
92,111
3.9
162,043
7.1
Liabilities with related parties and companies
1,102,833
46.1
1,010,266
44.2
Trade payables
41,962
1.8
42,147
1.8
Other liabilities
173,966
7.3
166,537
7.3
Total financing
2,390,815
100
2,283,478
100
In fiscal year 2021/22, EOS continued to support companies such as banks in reducing their non-performing loans (NPL) and receivables. Some highlights at a glance:
Spain
A leading Spanish bank and EOS in Spain have already dealt with numerous NPL portfolios in the past. Now the first portfolio with secured debts has changed owners — a first for EOS in Spain.
about EUR million (face value)
60
Serbia
With a value of EUR 1.7 billion, EOS in Serbia concluded the biggest deal in the history of EOS in Eastern Europe. The portfolio, acquired as part of a secondary transaction, consists largely of secured debts.
EUR billion
1.7
France
At the end of 2021, EOS in France concluded its biggest deal of the financial year. The portfolio of mostly secured debts is from three regional banks of the BPCE banking group, with which the company has had a good business relationship for quite some time.
EUR million (face value)
66.2
Germany
EOS received more than half a million receivables from a renowned “buy-now-pay-later” provider for processing in a fiduciary capacity.
thousand
500
We continue to invest at a high level
After the pandemic subsided, EOS once again increased its investments in non-performing debts and real estate in the 2021/22 fiscal year. The increase of the total volume was in the three-digit million range. In particular, EOS boosted the purchase of secured receivables and real estate.
Investments in debt purchases and real estate in 2021/22
The EOS Group increased its investments significantly compared to previous year. Total volume rose by about 25 percent, from a total of EUR 534.3 million in the previous year to EUR 668.6 million. Investments were made in unsecured and secured debts and in real estate. EOS again purchased most NPL portfolios in the Eastern European market, followed by Western Europe and Germany. In addition, EOS purchased receivables portfolios in countries where the Group is not represented by its own company. EOS cooperates with local debt collection experts when making decisions about potential purchases of receivables portfolios, which the partner then handles locally in a professional manner. At EOS, these collaborations are called “Debt Collection 4.0.”
in EUR million
Total
668.6
Eastern Europe
402.5
Western Europe
144.5
Debt Collection 4.0
16.9
North America
3
Germany
101.7
Unsecured in 2021/22
382.8
Eastern Europe
176
North America
3
Western Europe
88.5
Debt Collection 4.0
16.9
Germany
98.4
Secured / Real estate in 2021/22
285.8
Eastern Europe
226.5
Western Europe
56
Germany
3.3
Purchased receivables in 2021/22
At EUR 1.99 billion*, the carrying value of the portfolios recognized at the end of the financial year was just below the two billion mark. This constitutes an increase of almost five percent thanks to a total value of some EUR 100 million above previous year’s figure. It is a development which shows that debt purchases are still on a course of growth. At EUR 1.31 billion, unsecured receivables portfolios still totaled more than twice that amount for secured portfolios and buildings combined. Eastern Europe holds the most receivables in the entire Group, followed closely by Western Europe and Germany.
*Financial presentation
(For accounting reasons tables and text may contain rounding differences.)
in EUR million
Total
1,989.5
Eastern Europe
731.2
Germany
602.5
Western Europe
574.6
Debt Collection 4.0
53.6
North America
27.6
Unsecured 2021/22
1,310.3
Western Europe
419.5
Germany
417.9
Eastern Europe
391.8
Debt Collection 4.0
53.6
North America
27.6
Secured / Real estate in 2021/22
679.1
Eastern Europe
339.5
Germany
184.5
Western Europe
155.1
Secured debt purchase: “It’s all about connections.”
Over the years EOS has gained great expertise in processing secured non-performing loans (NPLs). In this interview, two EOS experts from Spain and Croatia tell what’s involved in this special business.
As a company, we want to be successful today and tomorrow. For our future, we build on the three important pillars of corporate responsibility, technological progress and international cooperation.
Debt collection means assuming responsibility
EOS has defined sustainability goals in its Corporate Responsibility (CR) strategy. In its efforts to change finances for the better, the company is taking more responsibility in four areas of action.
Responsible collection
EOS stands for communicating with consumers in a respectful and fair manner, and for solution-oriented, sustainable debt relief.
Joint progress
EOS takes social responsibility in its own company by promoting empowerment, diversity and inclusion and in society by starting its own education initiatives.
Environmental protection
Together with the Otto Group, EOS employs focused measures that can be implemented quickly to achieve the goal of climate neutrality by 2030.
Financial sustainability
EOS advocates strict, binding industry standards and responsible codes of conduct.
The Corporate Responsibility highlights of the year in a video
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Any company in any industry can contribute to more sustainability.
EOS employed a variety of measures to ramp up its commitment to corporate responsibility in the past year. It produced instructional material for financial education at schools, planted trees to fight the climate change and took a public stand for more diversity. The different activities show: any effort, however small, makes a difference and helps change for the better.
Learn more about the corporate responsibility of EOS:
Last year EOS joined the UN Global Compact initiative. The two compliance experts Alisha Kumar and Sibylle Weingart talk about how the Group wants to contribute to creating a more sustainable world.
To curb excessive private debt, EOS takes on responsibility and plays a part in improving financial education in society. The initiatives are geared toward children as young as elementary school age.
Diverse teams are more successful, says diversity expert Tijen Onaran. In an interview with two EOS employees she explains how to achieve diversity and equality in a company.
Technological progress has always been an integral part of our company’s DNA. It covers everything from analytics models and chatbots to the digital transformation of the entire group of companies. An overview.
Data and analytics
A powerful data and analytics platform based on cloud technology
Dynamic workflows for smooth processes
AI-assisted decision-making and calculation models
Focus on consumers
Personalized communication with our next-best action approach
Risk analysis of the IT systems / IT security management
Business model development and innovation
Digital transformation
Agile organization with a hybrid work model
Cultural transformation as the basis of our business
International collaboration in order to exploit synergy effects
‘Modern technologies support us in deploying employees where their strengths are best utilized and are therefore most valuable to us.’
Peter Kondakow
Director Operations, EOS Switzerland AG
“Data have changed the face of our world”
Marie-Laure Jacobs is a data analyst at EOS Aremas in Belgium. In the video she explains how data analysis optimizes the debt collection process — and changes finances for the better.
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Hide detailsDriven by technology: Data Analyses at EOS
20 million EUR is the amount that EOS invested in innovative technology and IT processes in fiscal 2021/22.
EUR million
0
employees develop and implement digital processes.
About
600
The chatbot of the Belgian subsidiary EOS Contentia conducts more than 350 conversations with consumers every month.
more than
350
use state-of-the-art technology to ensure information security at EOS.
security monitoring tools
2
Learn more about EOS technology projects here:
Tech highlights of the EOS Group
EOS embraces the benefits of digital transformation and invests in new technologies year after year – from self-learning analytics models all the way to impenetrable IT security systems. A closer look at four examples.
Two-thirds of European companies already use chatbots. What benefits the digital helpers deliver and what to consider when setting up your own chatbot are covered in the EOS Chatbot Study 2021.
The EOS Group focuses on international networking. Our experts in 24 countries cooperate closely in order to change the finances of our clients and of consumers for the better. Their collaboration has made EOS an expert in cross-border debt collection. With our network of 83 partner companies, EOS processes cross-border debt collection cases in more than 180 countries. At the core is our IT platform EOS Global Connection, where partners and customers can follow the development of a case in real time.
were handled by EOS employees all over the world in 2021/22.
cross-border cases
81,648
98 percent of all successful collections were settled out of court, resulting in quicker resolutions and lower costs.
percent of all successful collections
98
including 581 new clients, used the international collection services of EOS.
companies
1,519
countries
In the last fiscal year EOS processed collections in 189 countries.
In
189
work for EOS in cross-border debt collection, 286 of them at EOS companies.
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