EOS polled 3,400 companies about their receivables management and the payment practices of their customers.

Since 2007, EOS has been commissioning an annual survey on payment practices in Europe. The key topics this year were: artificial intelligence, digital payment methods, on-time payment by private and business customers in Europe, trends in receivables management and the status quo of the digitalization process in European companies

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Facts about the survey

  • Where? In 17 countries: Denmark, Germany, UK, Spain, France, Belgium, Switzerland, Romania, Czech Republic, Croatia, Hungary, Bulgaria, Slovakia, Slovenia, Poland, Russia and Greece.

  • How? In the period January to March 2019 3,400 phone interviews (CATI) were conducted by market research institute KANTAR.

  • Who? Decision-makers in the receivables management segment were interviewed. Their companies had the following characteristics:

    • ø sales of EUR 28 million
    • ø workforce 183 employees

Artificial Intelligence

Skepticism about artificial intelligence in receivables management

Artificial intelligence (AI) – a controversial issue in the financial sector as well. Among other topics, this year’s “European Payment Practices” survey looks at the use of AI in receivables management and shows that there is widespread skepticism towards artificial intelligence. So how do we deal with these doubts? However, confidence in the AI among Swiss financial decision-makers is significantly higher than the European average.

You’ll find related articles and expert opinions on these topics in our magazine.

Digitalization

Digitalization – an ongoing process: Swiss companies need to catch up!

Half of the Swiss companies polled find that their own companies are not digitalized enough compared with others. 52% of the polled financial decision-makers say that their dunning process is largely to fully digitalised. This proportion is much higher than in Europe as a whole, where only 41% of companies take advantage of the digital dunning system.

You’ll find related articles and expert opinions on these topics in our magazine

Trends in receivables management

Trends in receivables management – playing it safe!

Cyber security and data protection are becoming increasingly more crucial in the era of Digitalization 4.0. How are companies handling the growing security needs and how do you protect yourself from hacker attacks?

You’ll find related articles and expert opinions on these topics in our magazine

Digital payment methods

Digital payment methods: large swiss companies are lagging behind

The trend to shop online is growing. According to the Statista Digital Market Outlook, the number of digital commerce users in Europe will increase to 642 million by 2023. Despite this development, only 27% of German companies offer their customers digital payment methods.

You’ll find related articles and expert opinions on these topics in our magazine

Payment Practices

Switzerland is paying more punctually – but for how much longer? Business owners are skeptical about the future

According to the EOS Survey, payment practices in Switzerland have not changed compared with 2018, with 82% of all invoices being settled on time. Only around one in four Swiss companies believes that there will be an improvement over the next two years. Where does this skepticism come from?

You’ll find related articles and expert opinions on these topics in our magazine.

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